Refund policy
RETURN & REFUND POLICY
We stand behind everything we make. If your order isn't right, we'll sort it — that's our 30-day money-back guarantee.
This policy is provided by Outback King Brand (Australia) ("Outback Kings", "we", "us").
CHANGE-OF-MIND RETURNS
You can return any item within 30 days of delivery for a refund or exchange, provided:
• the item is in as-new condition — unworn, undamaged, and free of dirt, dust, marks, or odours; • all original tags are attached and original packaging is included; and • you can provide your order number or proof of purchase.
Items that have been worn, altered, or damaged after delivery can't be accepted as change-of-mind returns. Return postage for change-of-mind returns is at your cost, and original shipping charges are not refundable.
HOW TO RETURN AN ITEM
- Email sales@outbackkings.com with your order number and whether you'd like a refund or an exchange (and the size or style you'd like instead).
- We'll reply within 1 business day with your return authorisation and instructions.
- Post the item back to us via registered or tracked mail to:
Outback Kings — Returns 477 Maroondah Hwy, Ringwood VIC 3134, Australia
We recommend tracked postage — we can't take responsibility for return parcels lost in transit. Please pack hats so the brim and crown can't be crushed (the box your order arrived in is ideal).
REFUNDS
Once your return arrives and is checked, we'll process your refund within 5 business days to your original payment method. Depending on your bank or card issuer, please allow a further 5–10 business days for the funds to appear in your account. We'll email you as soon as the refund is issued.
EXCHANGES
Bought the wrong size? Easy fix. Follow the return steps above and tell us the size you need — once your original item arrives back, we'll send the replacement out free of charge within Australia and New Zealand. If we can't supply the item you need, we'll refund you in full.
Not sure of your size before ordering? Use our hat sizing guide at outbackkings.com/pages/hat-sizing-chart — it takes 30 seconds.
FAULTY ITEMS & WARRANTY CLAIMS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you believe your item has a manufacturing or materials defect, contact sales@outbackkings.com with your order number, a description of the fault, and photos. We'll assess the claim promptly and arrange a repair, replacement, or refund as appropriate. Nothing in this policy limits your rights under the Australian Consumer Law.
Warranty cover doesn't extend to normal wear and tear, misuse, accident, alteration, or damage caused by improper care. Please make sure warranty returns are clean before posting — we're unable to assess items returned in an unsanitary condition.
SALE ITEMS
Sale items can be returned under the same 30-day terms as full-priced items
INTERNATIONAL ORDERS
International customers (outside Australia and New Zealand) may return items under the same 30-day conditions. Return postage, and postage for any replacement item, is at the customer's cost. Any customs duties or taxes paid on the original order are not refundable by us.
QUESTIONS
Email sales@outbackkings.com, call the showroom on +61 3 9870 4422, or use the contact form at outbackkings.com/pages/contact. We reply within 1 business day.