Frequently asked questions

Orders placed before 8am AEST ship the same business day; after that, the next business day. Delivery time then depends on your location.

• Free standard shipping on Australian orders over $200 AUD.
• Express shipping is an extra $15 AUD.
• We ship with Australia Post and International Express.
• Listed prices include delivery within Australia and New Zealand.
• Most other international orders cost approximately $30–$40 AUD.

You'll get an email and/or SMS the moment your order is dispatched. Full details in our shipping policy.

Duties, fees, and taxes charged by the destination country are not included in your order total. If your country applies them, they're payable on arrival and set by your local customs authority — we have no control over these charges.

Your dispatch email/SMS includes a tracking link. Can't find it? Check your spam folder first, then contact us with your order number and we'll resend it.

Of course. We offer a 30-day money-back guarantee.

• Items must come back in the same as-new condition you received them, with original packaging and tags attached.
• Return postage to us is at your cost.
• Exchanges are sent back to you free of charge within Australia and New Zealand.

Full terms in our refund policy.

No problem — we have a quick turnaround system to get you into the right size promptly. Simply reply to your order confirmation email and we'll get you sorted ASAP.

If for some reason we can't supply what you need, we'll offer a full refund. You're also always welcome to visit the shop and try before you buy.

Wrap a soft tape measure around your head about 1–2 cm above your ears and eyebrows — where the hat will actually sit — and note the measurement in centimetres.

Then match it against our hat sizing chart. Between sizes? Go up — a hat band or sizing tape can fine-tune the fit, but a too-small hat can't be stretched much.

Warranty claims are rare, but can happen with any manufactured product. We work with suppliers who guarantee their products to be free of defects in materials and workmanship.

Where a fault is deemed a manufacturing or materials defect, we arrange a replacement, repair, or credit. This doesn't cover normal wear and tear, misuse, accidents, modifications, or unauthorised repairs.

If the product is new, we act immediately; if it's been worn, we'll assess it first.

Please contact us for authorisation before sending a warranty return, and make sure items are clean and free of dirt and dust.

Three ways to save:

• 10% off your first purchase when you join the VIP Loyalty Club.
• Returning customers get 4% off with code VIP4 at checkout.
• Newsletter subscribers receive exclusive deals throughout the year.

Happy trails!

We won't be beaten on price. If you find an Australian-based competitor offering a lower price, we'll match it.

Two conditions:

• The product must be the same brand, made by the same manufacturer.
• The price must be current, advertised, and from a genuine Australian business.

That's our guarantee.

Yes — we're growing our retail network. Wholesale partners get competitive pricing, line sheets, and dedicated support.

Apply to become a retailer →

We're in Melbourne, Victoria:

477 Maroondah Hwy, Ringwood VIC 3134

You're always welcome to visit and try on products before buying. Prefer to shop online? You'll find sizing guides throughout the site, backed by our easy returns policy if you need to swap sizes.

• Email: sales@outbackkings.com
• Showroom: +61 3 9870 4422
• Mobile: +61 428 428 070 or +61 480 695 582
• Contact form: outbackkings.com/pages/contact

We reply within 1 business day.